Response Time: Measure and optimize average response time to improve customer satisfaction.

Resolution Rate: Assess the percentage of support tickets resolved in a timely manner.

Customer Satisfaction: Gauge and improve customer satisfaction through feedback and ratings.

Agent Performance: Analyze and optimize agent performance based on chat and messaging interactions.

Chat Volume: Monitor and manage chat volume to allocate resources effectively.

Wait Time: Minimize wait time for customers by optimizing agent availability.

First Response Time: Measure and improve first response time to ensure prompt support.

Ticket Escalation: Identify the number of tickets escalated to higher levels of support.

Conversation Duration: Evaluate and optimize conversation duration for efficient support.

Self-Service Usage: Track and improve self-service usage for faster issue resolution.

Improved Customer Support: Deliver exceptional customer support experiences through real-time chat and messaging integration.

Personalized Interactions: Engage customers with personalized messages and targeted support.

Efficient Issue Resolution: Resolve customer issues faster and more effectively through integrated chat and messaging.

Customer Satisfaction: Enhance customer satisfaction by providing seamless and responsive support.

Streamlined Communication: Centralize customer communication channels for better visibility and coordination.

Real-time Insights: Access real-time chat and messaging data for actionable insights and performance tracking.

Increased Productivity: Boost support team productivity by automating repetitive tasks and processes.

Integration Flexibility: Integrate Freshchat with other tools and systems to streamline workflows.

Customer Engagement: Improve customer engagement through proactive chat and messaging interactions.

Data-driven Decisions: Make informed decisions based on data analytics and customer behavior insights.