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Domo

Sync Zendesk Support to Domo

Enhance your customer support insights with Zendesk Support integration. Seamlessly merge support data, unlocking insights that shape customer service strategies, ticket analysis, and operational excellence.

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Overview
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Visualize Your Zendesk Support channel data with Growth Nirvana's Zendesk Support Connector

Amplify your customer support strategies with Zendesk Support integration, gaining actionable insights from ticket data analysis.

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FAQs

What are the most popular metrics in Zendesk Support to analyze?

Ticket Volume: Assess the volume of support tickets and trends over time.

Response Time: Analyze the average time taken to respond to support tickets.

Resolution Time: Measure the average time taken to resolve support tickets.

Customer Satisfaction: Evaluate customer satisfaction scores and feedback for support interactions.

Agent Performance: Assess the performance of support agents based on ticket metrics.

Ticket Escalation Rates: Analyze the percentage of tickets that are escalated to higher levels of support.

First Contact Resolution: Measure the percentage of support issues resolved in a single interaction.

Support Channel Analysis: Evaluate the effectiveness of different support channels (e.g., email, chat, phone).

Response Time SLA: Monitor adherence to response time service level agreements for support tickets.

Resolution Time SLA: Monitor adherence to resolution time service level agreements for support tickets.

Why analyze Zendesk Support?

Improved Customer Service: Refine support strategies based on data-driven insights.

Ticket Analysis: Gain deeper understanding of support ticket trends and patterns.

Faster Resolutions: Optimize strategies to reduce average resolution times for support tickets.

Enhanced Customer Satisfaction: Craft more personalized support experiences for higher customer satisfaction.

Agent Performance Optimization: Enhance support agent performance and productivity based on data insights.

Reduced Escalations: Optimize strategies to minimize ticket escalations and improve first contact resolution rates.

Effective Support Channels: Fine-tune support channel utilization based on effectiveness metrics.

SLA Compliance: Monitor and improve adherence to service level agreements for response and resolution times.

What is Growth Nirvana?

Growth Nirvana is a no code analytics platform. Stop waiting for other departments to get you the data you need to make critical business decisions. Take control of the insights that will grow your business.

Can I export the data into a spreadsheet or my data warehouse?

Yes, all data can be exported into a spreadsheet or your data warehouse (Google BigQuery, AWS, Snowflake, Azure, etc)

How customizable are Growth Nirvana reports?

Growth Nirvana reporting is 100% white labeled and customized to your specifications. Growth Nirvana can create the reports so you don’t have to or you can connect your visualization tools (Looker Data Studio/Google Data Studio, Tableau, PowerBI, etc) to Growth Nirvana.

How much does Growth Nirvana cost?

Plans start at $200/month. Schedule a demo to learn what plan is best for you.

How long does it take to setup?

Growth Nirvana data connectors are no code so setup only requires a few clicks.

What other connectors does Growth Nirvana support?

We support over 300 connectors like Facebook Ads, Google Sheets, Google Ads, Google Analytics 4, LinkedIn Ad Analytics and Hubspot. Here's a list of all our data connectors.

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